Content Moderator Resume Guide

Content moderators are responsible for reviewing and moderating content that is posted on websites or online platforms. This may include removing inappropriate content, flagging offensive material, or monitoring user-generated content for violations of terms of service. Content moderators typically work with a team of other moderators and are often required to adhere to strict guidelines when moderating content.

You’re an expert at spotting offensive or inappropriate content, but your dream employer won’t know it unless you tell them. Writing a resume that highlights your skills in moderation and content curation will get their attention.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Full Resume Example Summary Experience Skills Education Certifications Contact Info Cover Letter Templates

Content Moderator Resume Sample

Bertrand Lehner
Content Moderator

[email protected]
507-185-1929
linkedin.com/in/bertrand-lehner

Summary

Reliable content moderator with extensive experience in reviewing and approving online content for a major social media platform. Skilled at quickly identifying inappropriate or potentially harmful content, flagging it for further review, and taking appropriate action according to company policy. Consistently commended by superiors for upholding the highest standards of quality control.

Experience

Content Moderator, Company ABC
New York City, Jan 2018 – Present

Structured and moderated online forums, chat rooms and social media platforms with up to 500 users, ensuring that all content complied with company guidelines and terms of service.
Diligently reviewed flagged content for potentially offensive or harmful material, making decisions on whether to remove, edit or leave it in accordance with company policy; completed an average of 300 reviews per day.
Represented the company in a professional and positive manner when communicating with users who had posted inappropriate content; successfully diffused hostile situations in 85% of cases.
Streamlined the moderation process by creating new user categories and implementing automated reporting features; reduced time spent moderating by 20%.
Reported any trends or patterns observed in user behavior to superiors; helped develop new policies based on findings which led to a decrease in rule-breaking behavior by 30%.

Content Moderator, Company XYZ
Houston, Mar 2012 – Dec 2017

Analyzed user-generated content for potentially inflammatory or offensive material, flagging and removing inappropriate posts in accordance with company guidelines.
Developed and implemented new content moderation procedures that reduced the number of flagged posts by 30%.
Spearheaded a team of 4 moderators to review an average of 500 pieces of user-generated content per day.
Thoroughly reviewed all flagged content to make determinations on whether it violated company guidelines before taking appropriate action.
Evaluated user feedback to improve the effectiveness of moderation policies and procedures; helped reduce customer complaints by 20%.

Skills

Social Media Platforms
Community Management
Content Moderation
User Experience
Customer Service
Communication
Writing
Editing
Research

Education

High School Diploma
Educational Institution XYZ
Nov 2011

Certifications

Content Moderator
Microsoft
May 2017

Related Resume Examples

All Examples

1. Summary / Objective

Your resume summary is key to hooking the attention of a potential employer. This is your chance to sell yourself and make a good first impression.

Some things you may want to mention in your summary are the types of content you have experience moderating, any relevant software or platforms you’re familiar with, and how you approach the task of moderation (e.g., with an eye for detail or speed).

Below are some resume summary examples:

Talented content moderator with 7+ years of experience enforcing community guidelines for online content. Efficiently and accurately reviewed more than 3 million posts/pieces of content while consistently meeting deadlines. In previous roles, improved accuracy rates by 12% and decreased review time by 23%. Seeking to leverage proven moderation skills to become the next content moderator at ABC.

Hard-working content moderator with experience in online content moderation for a variety of platforms. Actively looked for ways to improve processes and procedures related to content moderation. At XYZ, was commended by the CEO for increasing efficiency in the content moderation process by 15%. Experienced in dealing with difficult customer service issues and managing massive amounts of data.

Committed content moderator with extensive experience reviewing and editing user-generated content for a major social media platform. Skilled at quickly identifying potential policy violations and taking appropriate action to ensure a safe online environment for all users. Looking to leverage proven ability to handle sensitive material in a fast-paced setting to support the moderation team at ABC.

Professional content moderator with 5+ years of experience working in high-pressure online environments. At XYZ, led a team of 12 content moderators responsible for reviewing and approving user-generated content 24/7. Trained new hires in company policy and procedures. Consistently ranked in the top 10% of performers company-wide.

Seasoned content moderator with 5+ years of experience in online community management. Seeking to utilize my experience and skills to moderating content for ABC. At XYZ, I was responsible for a team of 50 moderators who managed the forums for 12 different brands. My duties included training new moderators, developing processes and guidelines, and conducting quality assurance audits. As a result of my work, forum moderation improved by 35%.

Proficient content moderator with 5+ years of experience flagging, reviewing, and removing offensive or sensitive content from websites and social media platforms. Trained in identifying different types of hate speech, harassment, bullying, violence/gore, nudity/pornography, drugs/alcohol/tobacco, and swearing. Skilled at using a variety of tools and software to moderate content.

Passionate content moderator with 3+ years experience in online content moderation. Skilled at using a variety of content moderation tools to ensure compliance with company guidelines. At XYZ, moderated content for 2 hours per day and helped reduce flagged content by 30%. Received “Employee of the Month” award for excellent performance.

Detail-oriented content moderator with 3+ years of experience ensuring compliance and quality control for digital content. Seeking to leverage proven analytical and problem-solving skills to support the ABC team in maintaining a high standard of content moderation. At XYZ, identified irregularities in user-generated content that resulted in an estimated $600,000 annual loss prevention for the company.

2. Experience / Employment

The work history/experience section is where you provide your employment history. This should be written in reverse chronological order, meaning that your most recent job is listed at the top of the section.

When describing what you did in each role, it is best to use bullet points. This allows for quick and easy digestion of the information by the reader. You want to take some time to think about the in-depth details of what you did as well as any quantifiable results that were achieved.

For example, instead of saying “Moderated online content,” you could say, “Successfully moderated a high volume of user-generated content on a daily basis, adhering to strict company guidelines.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

Moderated
Reviewed
Analyzed
Evaluated
Reported
Flagged
Removed
Escalated

Other general verbs you can use are:

Achieved
Advised
Assessed
Compiled
Coordinated
Demonstrated
Developed
Expedited
Facilitated
Formulated
Improved
Introduced
Mentored
Optimized
Participated
Prepared
Presented
Reduced
Reorganized
Represented
Revised
Spearheaded
Streamlined
Structured
Utilized

Below are some example bullet points:

Advised a team of 3 content moderators, providing feedback and guidance to help them improve their performance.
Substantially reduced the number of user complaints about offensive content by implementing new moderation guidelines.
Achieved a 95% accuracy rate when moderating content, flagging only relevant pieces for review by senior staff.
Utilized a range of tools and software platforms to moderate online content effectively and efficiently.
Improved the overall quality of moderated content by 10%, ensuring that all offensive or inappropriate material was removed before it was published online.

Presented findings of online content moderation to senior management on a weekly basis, identifying areas of improvement and proposing new strategies for more efficient content monitoring.
Expedited the removal of offensive/sensitive content by up to 70% through the implementation of new automated moderation tools and processes.
Independently conducted research into potential online threats and coordinated with law enforcement when necessary; helped disrupt 4 major cybercrime operations.
Escalated critical issues to appropriate teams in a timely manner, preventing further damage/reputational harm on multiple occasions.
Optimized workflows and increased team productivity by 15% through process improvements and better resource allocation.

Participated in content moderation for a social media platform with 10 million+ users, flagging and reviewing an average of 500 pieces of content per day for violating company guidelines.
Flagged potentially inappropriate content for review by senior moderators with over 90% accuracy, according to quarterly quality assurance reports.
Reviewed user-generated content for adherence to company guidelines, including but not limited to hate speech, graphic violence, sexual explicitness, and illegal activity; removed offending content as necessary.
Removed offensive or otherwise unacceptable content from the social media platform in accordance with company guidelines; assisted in maintaining a safe and welcoming online community for all users.
Reliably completed all assigned tasks within the specified timeframe; received positive feedback from supervisors in annual performance reviews.

Formulated and implemented new content moderation policies that resulted in a 25% reduction in user complaints.
Introduced a points-based system for rewarding users who produced high-quality content, which led to a 10% increase in user engagement.
Moderated online forums and chatrooms with up to 1,000 users at any given time, ensuring that all conversations remained respectful and on topic.
Resourcefully handled difficult situations such as flame wars, trolling and personal attacks by using mediation and conflict resolution techniques.
Facilitated discussions between users from different cultures and backgrounds, promoting understanding and tolerance of different opinions.

Reorganized the content moderation team’s workflow, resulting in a 20% increase in efficiency.
Revised the company’s content moderation guidelines, reducing the number of false positives by 30%.
Assessed and flagged over 100,000 pieces of content for violations each day, keeping the platform clean and safe for users.
Reduced the amount of time it takes to moderate a piece of content by 15 minutes on average.
Effectively communicated with users who had their content removed or moderated, diffusing hostile situations 85% of the time.

3. Skills

Job skills for content moderators will vary depending on the company’s focus. For example, a social media platform would be looking for someone with experience in identifying and removing offensive or harmful content, whereas an e-commerce site would want someone skilled in detecting fraudulent listings.

As such, you want to tailor the skills section of your resume to each job that you are applying for. This is important because many employers now use applicant tracking systems (ATS), which are computer programs that scan resumes for certain keywords before passing them on to a human.

The skills/qualifications listed here can be further elaborated on in other areas of your resume, such as the summary or experience section.

Below is a list of common skills & terms:

Analysis
Communication
Community Management
Content Moderation
Customer Service
Editing
Research
Social Media Platforms
User Experience
Writing

4. Education

Mentioning your education on your resume for a content moderator job is not necessary if you have significant relevant experience. However, if you are just starting out or do not have much experience in the field, including your education can be helpful.

If you choose to include your education, list any courses or subjects that are related to the content moderator role you are applying for. For example, “Took several courses on online safety and moderation” or “Studied social media platforms and their impact on society.”

High School Diploma
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications show potential employers that you have taken the initiative to gain additional skills and knowledge in your field. They demonstrate that you are motivated to stay up-to-date with industry changes and trends.

If you have any certification relevant to content moderation, be sure to list them here.

Content Moderator
Microsoft
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Bertrand Lehner, this would be Bertrand-Lehner-resume.pdf or Bertrand-Lehner-resume.docx.

7. Cover Letter

Including a cover letter with your job application is an excellent way to demonstrate your interest and enthusiasm for the role. It also allows you to expand on information that may not be clear from your resume alone.

When writing a cover letter, aim to keep it concise while still providing enough detail about who you are and why you would make a great addition to the team. Remember to proofread before sending, as any errors could reflect poorly on your professionalism.

Below is an example cover letter:

Dear Brett,

I am writing to apply for the Content Moderator position at [company name]. As a content moderator with more than 5 years of experience working in fast-paced, high-pressure environments, I am confident that I would be an asset to your team.

In my previous role as a content moderator at [company name], I was responsible for reviewing and moderating user-generated content for compliance with company guidelines. I also worked closely with the customer service team to resolve escalations and complaints. During my time at the company, I successfully completed more than 100,000 moderation tasks while maintaining a 97% accuracy rate.

In addition to my experience moderating content, I also have a strong background in customer service. In my previous role as a customer service representative at [company name], I handled more than 1,000 customer inquiries each month and resolved complex issues in a timely and efficient manner. My excellent communication skills and ability to stay calm under pressure helped me achieve a 98% satisfaction rating on customer surveys.

I believe that my combination of experience in content moderation and customer service would make me an ideal candidate for this position. If given the opportunity, I am confident that I will be able to contribute to the success of your organization. Thank you for your time and consideration; I look forward to hearing from you soon.

Sincerely,

[Your name]