Administrative Services Coordinator Resume Guide
Administrative Services Coordinators are responsible for organizing and overseeing administrative tasks within an organization. They coordinate activities such as filing documents, scheduling appointments, maintaining databases, ordering supplies and providing customer service. Additionally, they may be involved in preparing reports or managing special projects.
You’re an administrative services whiz, but hiring managers don’t know it yet. To make them aware of your capabilities and experience in this field, you need to write a resume that stands out from the crowd.
This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.
Table of Contents
The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.
Administrative Services Coordinator Resume Sample
London Brekke
Administrative Services Coordinator
[email protected]
940-753-4753
linkedin.com/in/london-brekke
Summary
Accomplished administrative services coordinator with 5+ years of experience managing daily office operations and providing administrative support to executive-level management. Adept at setting up efficient workflows, creating effective filing systems, optimizing business processes, leading cross-functional teams for projects completion, and developing strong relationships with customers. At XYZ Corporation I successfully implemented an inventory tracking system that saved $20K in annual costs.
Experience
Administrative Services Coordinator, Employer A
Ontario, Jan 2018 – Present
- Analyzed & identified departmental challenges, developing & implementing new processes that resulted in a 20% reduction of administrative costs.
- Assisted upper management with the development and implementation of strategic plans to improve operational efficiency & customer satisfaction levels by 25%.
- Efficiently coordinated daily operations for over 200 employees across multiple departments; saved 10 hours per week through effective scheduling techniques.
- Scheduled team meetings, training sessions and conferences while managing travel arrangements and compiling agendas for each event; reduced meeting times by 15 minutes on average weekly.
- Organized documents according to established filing systems, ensuring timely retrieval when required; processed an average of 500 records daily within 2 hours or less turnaround time at all times.
Administrative Services Coordinator, Employer B
Enterprise, Mar 2012 – Dec 2017
- Demonstrated excellent organizational skills in managing complex administrative tasks, increasing overall office efficiency by 10%.
- Monitored and updated client database for accuracy on a daily basis; reduced customer complaints about inaccurate records by 40% over the course of 6 months.
- Introduced several new process improvement initiatives to streamline workflow across all departments, saving the company an estimated $20,000 annually in labor costs.
- Independently reorganized filing systems and storage protocols at multiple offices resulting in improved document retrieval times from 30 minutes to 5 minutes per request on average.
- Utilized knowledge of current technologies such as cloud computing solutions and CRM software tools to automate processes which saved up to 4 hours each week while reducing errors significantly.
Skills
- Time Management
- Data Entry
- Teamwork
- Administrative Assistants
- Human Resources
- Event Management
- Office Administration
- Administrative Assistance
- Office Management
Education
Bachelor’s Degree in Business Administration
Educational Institution XYZ
Nov 2011
Certifications
Certified Administrative Services Coordinator (CASC)
International Association of Administrative
May 2017
1. Summary / Objective
Your resume summary/objective should provide the employer with an overview of your qualifications and experience as an administrative services coordinator. In this section, you can highlight any relevant skills or certifications that make you stand out from other candidates, such as a degree in business administration or knowledge of office software programs. You could also mention how many years’ experience you have coordinating projects and managing budgets for various organizations.
Below are some resume summary examples:
Dependable Administrative Services Coordinator with 5+ years of experience in office management and administrative support. Proven track record of streamlining processes, increasing efficiency, and ensuring the highest level of customer service for internal/external customers. Skilled at creating detailed reports regarding organizational budgeting and financials. A dependable team player committed to providing superior services while working collaboratively with colleagues across departments.
Driven and detail-oriented administrative services coordinator with 5+ years of experience in mailroom operations, data entry, and customer service. At XYZ, managed the daily operations for 10 departments within a large corporate office. Proven ability to streamline processes using innovative software solutions resulting in 20% increase in efficiency while reducing overhead costs by 15%. Seeking to leverage my skills and expertise at ABC Corp to provide exceptional customer service.
Reliable and organized Administrative Services Coordinator with 8+ years of experience in managing the daily operations of various departments. Adept at supervising staff, coordinating programs and activities, delegating tasks to team members, and monitoring progress. Experienced in developing efficient procedures for streamlining administrative processes and increasing productivity. Looking to utilize skillset as ABC’s next Administrative Services Coordinator.
Professional administrative services coordinator with 5+ years of experience providing support for day-to-day operations. Skilled in managing a variety of tasks such as ordering office supplies, scheduling appointments, and creating reports. Adept at using various technologies to improve efficiency and accuracy in administrative functions. Seeking to join ABC Company where I can leverage my organizational skills to help the organization run more smoothly.
Well-rounded administrative services coordinator with over 6 years of experience providing exceptional support in fast-paced and ever-changing business environments. Skilled at streamlining operations through effective communication, problem solving and time management. Seeking to join ABC Services as an administrative services coordinator to help maintain optimal efficiency while ensuring customer satisfaction.
Seasoned administrative services coordinator with 10+ years of experience in providing effective office management and customer service. Strong organizational skills, attention to detail, and time-management capabilities that have enabled me to coordinate large projects while meeting tight deadlines. At XYZ Holdings I managed the daily operations of five departments while increasing efficiency by 20%.
Proficient administrative services coordinator with 5+ years of experience in the field. Experienced in overseeing and managing multiple administrative tasks, such as scheduling meetings, ordering supplies & materials, maintaining office equipment and coordinating events. Seeking to leverage organizational skillset to support ABC’s mission of providing top-tier customer service.
Detail-oriented administrative services coordinator with over 8 years of experience in the healthcare industry. Proven track record of success streamlining processes, managing budgets and scheduling resources to meet organizational goals. Seeking to join ABC Medical Center where I can leverage my strong administrative skills and knowledge to ensure efficient operations.
2. Experience / Employment
The work history/experience section is where you provide details on your employment history. It should be written in reverse chronological order, meaning the most recent job is listed first.
You want to stick primarily to bullet points when writing this section; doing so allows the reader to quickly digest what you have said. When crafting each bullet point, think about how much detail and quantifiable results can be included.
For example, instead of saying “Managed office supplies,” you could say, “Reduced annual budget for office supplies by 20% through careful inventory management and price comparison.”
To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:
- Coordinated
- Scheduled
- Monitored
- Organized
- Streamlined
- Assisted
- Supervised
- Implemented
- Analyzed
- Resolved
- Processed
- Tracked
- Prepared
- Managed
- Administered
Other general verbs you can use are:
- Achieved
- Advised
- Assessed
- Compiled
- Demonstrated
- Developed
- Expedited
- Facilitated
- Formulated
- Improved
- Introduced
- Mentored
- Optimized
- Participated
- Presented
- Reduced
- Reorganized
- Represented
- Revised
- Spearheaded
- Structured
- Utilized
Below are some example bullet points:
- Compiled and tracked administrative data and reports for over 100 employees; prepared detailed operational summaries to support annual budgeting processes, resulting in an 8% increase in productivity.
- Prepared and maintained all confidential personnel records; monitored employee performance, attendance and benefits-related activities while ensuring compliance with labor laws at all times.
- Mentored junior staff members on day-to-day office operations, customer service protocols and quality assurance best practices – trained 10 new recruits within a 3 month period successfully.
- Optimized daily workflow by developing more efficient filing systems and streamlining document processing procedures across departments; reduced paperwork time by up to 25%.
- Accurately handled invoices payments & accounts receivables/payables for multiple clients with accuracy & precision; ensured no errors occurred throughout the entire payment cycle process.
- Utilized Microsoft Office Suite, G-Suite and other software applications to organize and manage administrative services for a team of 10; saved the department an average of 8 hours per week in paperwork.
- Managed calendars, scheduling appointments & meetings with external clients, as well as managing incoming calls via telephone and email correspondence; increased response time by 25%.
- Structured processes for onboarding new employees, ordering office supplies & equipment or submitting purchase orders that enabled smoother operations across multiple departments within the organization.
- Facilitated weekly staff meetings where agenda items were discussed and important decisions made regarding company objectives; improved communication between stakeholders by 55% over 3 months.
- Consistently monitored deadlines associated with various projects to ensure timely delivery of deliverables set forth by management; completed 94% tasks ahead of their due dates on average during employment period.
- Revised office policies and procedures, leading to a 20% increase in operational efficiency within the first three months.
- Implemented new filing systems that saved over 80 administrative hours per month and improved records management accuracy by 30%.
- Spearheaded monthly progress reports for upper-level management; facilitated up-to-date information on departmental expenditure and budgeting allocations at all times.
- Effectively organized corporate events such as seminars, teambuilding activities, retreats & conferences with an overall cost savings of $5K annually.
- Improved customer service response time by 45%, resulting in increased customer satisfaction ratings across the board from feedback surveys conducted yearly.
- Presented administrative services to over 120 clients a month, ensuring that all customer service inquiries were promptly resolved and the highest quality of support was provided.
- Supervised a team of 10 administrative assistants in delivering daily operations within budget; reduced monthly expenditure by 21%.
- Thoroughly reviewed documents for accuracy and completeness prior to submitting them, resulting in successful completion rate exceeding 95% on time with zero errors or omissions reported.
- Streamlined workflow processes across departments through efficient task management systems, leading to an average 30 minutes reduction in turnaround times per project completed successfully.
- Assessed training needs of staff members regularly and developed tailored learning plans accordingly; improved overall performance among employees by 25%.
- Resolved complex administrative issues and provided solutions to staff members, resulting in a 10% increase of efficiency across the organization.
- Participated in meetings with executive managers and stakeholders to identify trends, develop strategies for improvement, and resolve any immediate challenges or potential threats; successfully implemented changes that resulted in an 8% cost savings.
- Developed standard procedures for data entry projects which increased accuracy by 25%, saving over $5K per quarter on rectification costs due to errors made previously.
- Reduced operational spend by 12% through streamlining processes related to purchasing new office supplies & equipment as well as renewing contracts with vendors & suppliers within the company’s budget guidelines.
- Meticulously monitored all incoming emails from customers/clients regarding inquiries about products/services offered; responded promptly leading up to a 13% jump in customer satisfaction ratings over 6 months period.
- Advised executive team on administrative policies and procedures, ensuring compliance with organizational goals; reduced paperwork processing time by 30% through the implementation of new workflow processes.
- Administered office operations including ordering supplies, managing budgets, scheduling meetings & appointments and preparing reports; saved company an average of $15K in overhead costs every quarter.
- Formulated employee training programs to boost efficiency and productivity while developing a positive work environment across all departments within the organization.
- Diligently tracked progress against operational targets and formulated strategies for improvement when results failed to meet expectations; increased customer satisfaction ratings by 15%.
- Achieved 100% accuracy in data entry assignments handling sensitive information related to payrolls, benefits packages & client records over 8 months without any errors or delays reported from stakeholders.
- Expedited administrative services processes for 25+ employees, minimizing paperwork and increasing efficiency by 30%.
- Processed over 200 invoices per week, ensuring that all payments were accurate and timely; saved the company $5,000 in unnecessary expenses annually.
- Represented departmental interests at meetings with external stakeholders while providing excellent customer service to clients over phone or email correspondence.
- Proficiently managed databases of personnel information as well as provided insights on workflow optimization initiatives which improved operational speed by 40%.
- Coordinated administrative activities such as travel reservations and office supply ordering for up to 10 staff members daily; reduced average turnaround time from 3 days to 1 day on most requests within 6 months.
3. Skills
The skillset employers require in an employee will likely vary, either slightly or significantly; skimming through their job adverts is the best way to determine what each is looking for. One organization might be looking for someone with experience in customer service, while another might need a candidate proficient in Microsoft Office.
It is important to tailor the skills section of your resume to each job you are applying for because many employers use applicant tracking systems these days. These computer programs scan resumes for certain keywords before passing them on to a human; therefore, it is essential that those relevant words appear somewhere on your CV.
You can further elaborate on the skills listed here by discussing them more thoroughly in other areas such as the summary or work experience sections.
Below is a list of common skills & terms:
- Access
- Accounting
- Accounts Payable
- Administration
- Administrative Assistance
- Administrative Assistants
- Communication
- Data Entry
- Editing
- Event Management
- Fundraising
- Healthcare
- Human Resources
- Invoicing
- Nonprofits
- Office Administration
- Office Management
- Policy
- Process Improvement
- Program Management
- Recruiting
- Social Networking
- Spreadsheets
- Teaching
- Team Leadership
- Teamwork
- Time Management
- Volunteer Management
4. Education
Adding an education section to your resume will depend on how long you have been in the field. If you are just starting out and do not yet have any work experience, include a brief description of your education below the objective statement. However, if you already have several years of administrative services coordination under your belt, it is perfectly fine to omit this section altogether.
If an education section is included, try to mention courses and subjects related to the administrative services coordinator role that demonstrate relevant skills or knowledge for the position.
Bachelor’s Degree in Business Administration
Educational Institution XYZ
Nov 2011
5. Certifications
Certifications are a great way to demonstrate your expertise in a certain field and can be used as evidence of your professional development. They are also an excellent way to show potential employers that you have kept up with the latest industry trends.
If you hold any certifications relevant to the job, make sure they are included on your resume so hiring managers can see them right away. This will give you an edge over other applicants who don’t possess such qualifications.
Certified Administrative Services Coordinator (CASC)
International Association of Administrative
May 2017
6. Contact Info
Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.
You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.
Finally, name your resume file appropriately to help hiring managers; for London Brekke, this would be London-Brekke-resume.pdf or London-Brekke-resume.docx.
7. Cover Letter
A cover letter is a document that is sent alongside your resume when applying for a job. It can be made up of 2 to 4 paragraphs and it allows you to explain why you are the best candidate for the position.
Cover letters are not always required, but they do provide recruiters with additional information about who you are and what makes you an excellent fit for the role. Not only this, but writing one also gives employers an insight into your personality which may help tip their decision in your favor!
Below is an example cover letter:
Dear Jaylon,
I am writing to apply for the Administrative Services Coordinator position at [company name]. With more than 10 years of experience in administrative roles, I possess a wide range of knowledge and skills that will enable me to contribute to the success of your organization.
As an Administrative Services Coordinator at [previous company name], I was responsible for overseeing all office operations and managing a team of five administrative staff members. In this role, I successfully implemented several process improvements that increased efficiency and accuracy while reducing costs. I also developed strong relationships with vendors and other business partners, which resulted in favorable terms and conditions on behalf of the company.
In addition to my experience in office administration, I have also managed large-scale projects from start to finish. For example, last year I coordinated the relocation of our corporate headquarters from New York City to Boston, which involved coordinating with multiple stakeholders, developing timelines and budgets, and ensuring that all deadlines were met within budget. The successful completion of this project was due in large part to my excellent organizational skills and ability to think outside the box when problems arose.
The combination of my administrative experience, project management skills, and interpersonal abilities makes me confident that I would be a valuable asset to your team. I look forward to speaking with you about this opportunity soon!
Sincerely,
London