Room Service Server Resume Guide

Determined room service server with 5+ years of experience providing exceptional customer service in a fast-paced environment. In previous roles, consistently met and exceeded monthly sales goals by upselling products and services to hotel guests. Seeking to join ABC Hotel as room service server where I can use my strong interpersonal skills and knowledge of hospitality industry standards to provide outstanding customer experiences.

Accomplished room service server with 5+ years of experience in hospitality. At XYZ, provided exemplary customer service to guests by delivering meals on time and upselling food items upon request. Demonstrated ability to handle challenging situations while maintaining a professional demeanor at all times. Achieved the highest guest satisfaction ratings for 3 consecutive months due to superior quality of services delivered.

Energetic and courteous room service server with 5+ years of experience. Adept at creating a pleasant dining atmosphere for guests and providing exceptional customer service. At XYZ hotel, provided efficient room service to over 500 customers per week while maintaining a 99% satisfaction rating from surveys. Received the “Outstanding Service” award in 2020 for going above and beyond expectations in customer care.

Proficient Room Service Server with 6+ years of experience delivering excellent customer service and ensuring fast, accurate order delivery. At XYZ Hotel, worked under extreme pressure to exceed expectations for services rendered during peak hours. Received recognition from management for consistently exceeding guest satisfaction ratings by 20%. Looking to bring the same high-quality service to ABC Resort & Spa.

Enthusiastic room service server with 4+ years of experience providing excellent customer service in the hospitality industry. Seeking to join ABC Hotel as a room service server and share my enthusiasm, professionalism, and dedication for delivering top-notch services. At XYZ Hotel, improved customer satisfaction ratings by 25% through exceptional attention to detail and prompt delivery of guest requests.

Amicable and professional room service server with 5+ years of experience in the hospitality industry. Seeking to join ABC Hotel and deliver exceptional customer service experiences for guests. At XYZ, achieved a 94% satisfaction rating from customers by providing efficient, courteous table-side food delivery. Highly skilled in time management and multitasking when handling multiple orders simultaneously.

Seasoned room service server with 3+ years of experience providing a unique, high-end dining experience for hotel guests. At XYZ Hotel, exceeded expectations by delivering superior customer service and exceeding monthly sales goals. Demonstrated strong attention to detail when setting up tables and preparing orders in a timely manner for an unforgettable restaurant experience.

Skilled room service server with 5+ years of experience providing exceptional customer service to hotel guests. Looking to join ABC Hotel as a Room Service Server and leverage my knowledge of guest preferences, menu items, and hospitality etiquette. At XYZ Hotel, successfully maintained 97% satisfaction rating from customers surveyed via online feedback surveys.

• Utilized excellent customer service and communication skills to deliver food orders, beverages and amenities to over 250 hotel guests daily.
• Proficiently managed the entire room-service ordering process from taking calls, entering data into POS system & preparing bills accurately; increased occupancy rate by 10%.
• Upsold additional menu items based on customers’ preferences whenever applicable; generated an extra $4,000 in revenues last month alone.
• Optimized operational efficiency through careful coordination with kitchen staff for timely delivery of meals as well as housekeeping staff for orderly pickup of trays and dishes afterwards; cut down waiting time per order from 40 minutes to 25 minutes on average.
• Spearheaded weekly training sessions on correct procedures related to table setting display standards & proper techniques when handling delicate glassware/silverware; raised overall guest satisfaction score by 12%.

• Achieved 95% customer satisfaction ratings by promptly delivering orders to over 150 hotel guests each day and exceeding their expectations with friendly, personalized service.
• Prepared trays of food items in accordance with hotel standards and customers’ individual requests; upsold additional menu items on a daily basis resulting in an increase of $500 per month in sales revenue.
• Checked that all dishes were prepared according to the order instructions, ensuring quality control before handing off meals to guests or sending them via elevator operators for room delivery; reduced complaints by 45%.
• Meticulously paid attention to details while taking orders from guests over the phone as well as through online ordering systems, eliminating any potential errors during preparation & delivery processes.
• Introduced new specials every week along with updated menus at different locations within the hotel premises; increased weekly restaurant visits by 37%.

• Structured and managed the delivery of over 120 room service orders daily to guests in a timely and efficient manner.
• Delivered trays with meals, beverages, snacks and other requested items to clients’ rooms while maintaining professional demeanor at all times; achieved 95% customer satisfaction ratings for exemplary customer service skills.
• Greeted customers warmly upon arrival, took detailed meal orders from them accurately via phone or in-person visits; increased overall sales by 6%.
• Independently handled all incoming inquiries regarding menu options and order placement processes within specified time frames; improved average wait time per order by 20 minutes on average weekly basis.
• Reduced food waste levels significantly through effective portion control techniques during preparation process of individual dishes according to company standards & regulations; saved $1,500 in operating costs annually.

• Stocked room service carts with food, beverages and amenities according to hotel standards, ensuring freshness of all items; reduced average restocking time by 15%.
• Advised over 200 guests daily on room service menus and specials, upselling additional items as needed; generated $7000 in extra revenue last quarter.
• Bussed tables in the dining area between orders and maintained cleanliness of work environment at all times for a safe and pleasant experience for customers.
• Reliably delivered meals to guest rooms within 40 minutes or less from order placement while delivering outstanding customer service throughout each transaction process; increased repeat customers by 8%.
• Served breakfast, lunch & dinner dishes following the highest hygiene standards while wearing required safety equipment such as gloves & masks at all times during shifts; met health code compliance regulations 100% of the time without fail.

• Facilitated room service orders for over 200 guests daily, resulting in a 25% increase of room service revenue.
• Answered guest inquiries promptly and courteously to ensure satisfaction with menu items and services; achieved highest customer ratings on monthly surveys consistently.
• Replenished food supplies as necessary while adhering strictly to all health & safety guidelines regarding storage, handling and preparation of meals in accordance with hotel regulations.
• Assisted kitchen staff during rush hours by pre-plating dishes according to standards set by head chef; successfully completed 40+ orders within 3 hour time frame without any errors or complaints from customers.
• Efficiently delivered hot entrees up to 5 floors above ground level using the elevator system available at the property, ensuring that all deliveries were made on time every day (99% success rate).

• Resourcefully managed the delivery of over 500 meals and snacks to guest rooms, ensuring that orders were accurately taken and delivered in a timely manner.
• Monitored room service stock levels on a daily basis; contacted suppliers as necessary to restock inventory, resulting in an 8% reduction in food wastage costs within 6 months.
• Reorganized all back-of-house areas for better efficiency during peak hours; improved customer wait times by 25%, leading to higher satisfaction ratings from guests surveyed post meal service.
• Participated actively with other departments (such as housekeeping) when dealing with special requests from VIP customers or resolving customer complaints quickly & effectively.
• Processed all payments via POS system efficiently at end of shift; maintained 100% accuracy rate when reconciling cash drawer totals against daily sales figures (+$3000).

• Competently served over 200 customer orders per day in-room, ensuring that all guests received the highest quality of service.
• Improved room service revenue by $1,500 through upselling and promoting special offers to customers; achieved a 20% increase in average order size during peak hours.
• Represented the hotel brand with professionalism when interacting with guests, providing them with detailed information about menu items and delivering personalized recommendations upon request.
• Developed an efficient system for tracking changes to guest orders, reducing errors from incorrect deliveries by 40%.
• Resolved any complaints or issues raised promptly and courteously; maintained a 96% customer satisfaction rate across all shift periods according to feedback surveys conducted weekly.

• Coordinated the preparation and delivery of over 200 meals a day to guests in their rooms, ensuring prompt service and accurate orders.
• Demonstrated exemplary customer service by promptly addressing guest inquiries, complaints and requests; increased repeat customers by 15%.
• Assessed the quality of food items prior to delivery for presentation purposes; reduced incorrect orders from 10% to 2%.
• Substantially grew room service revenue by upselling on various menu items during each shift; achieved an average increase of $200 per shift in sales every month.
• Set up high-end buffet spreads as requested for special events such as weddings & conferences, adhering strictly to all safety protocols at all times while handling food products.

High School Diploma
Educational Institution XYZ
Nov 2011

ServSafe Food Handler Certification
National Restaurant Association Educational Foundation
May 2017