Reservation Sales Agent Resume Guide

Enthusiastic reservation sales agent with over 10 years of customer service experience. Skilled in building relationships and providing high-quality customer care, always achieving a 95% satisfaction rating or higher. Expertise in the hospitality industry, including reservations systems such as Sabre and Galileo. Quickly comprehends new information to effectively handle inquiries related to hotel rates, amenities, policies, etc., while meeting company goals for revenue growth.

Driven reservation sales agent with 5+ years of experience in customer service and telephone-based reservation sales. Specialize in providing friendly and efficient customer services to clients, resulting in a loyal client base for the company. Proficient at using multiple computer software applications such as MS Office, Outlook Express, etc. Experienced problem solver who can quickly identify issues and work out solutions that satisfy all parties involved.

Skilled and customer-oriented reservations sales agent with 7+ years of experience in the travel industry. Proven ability to accurately identify customers’ needs and provide efficient solutions while consistently exceeding company goals. Seeking to join ABC Airlines as a reservation sales agent, where I can use my knowledge of booking systems, flight details, and fare structures to maximize customer satisfaction.

Diligent reservation sales agent with 5+ years of experience working in the hospitality industry. Skilled at taking incoming calls, managing reservations and providing customer service to ensure a positive guest experience. At XYZ Hotel, increased repeat bookings by 20% through effective cross-selling strategies. Received numerous awards for outstanding performance and customer satisfaction ratings above 90%.

Well-rounded reservation sales agent with 3+ years of experience in the hospitality industry. Seeking to use customer service expertise and knowledge of booking systems at ABC Vacations to provide travelers with seamless experiences from start to finish. At XYZ, improved conversion rate by 16% through proactive upselling techniques and a commitment to excellent customer satisfaction.

Dependable reservation sales agent with 5+ years of experience providing excellent customer service and support for customers. Proven track record in handling a high volume of calls, managing client databases, and booking reservations quickly and accurately. Seeking to bring my expertise to ABC Company to improve customer satisfaction rates while helping the company reach its goals.

Determined reservation sales agent with 5+ years of experience in customer service and hospitality. Seeking to leverage expertise at XYZ Hotel as a reservation sales agent, where I can use my efficient problem-solving skills and strong communication abilities to help customers book their perfect stay. Recognized for consistently increasing revenue through superior customer service.

Amicable reservation sales agent with 4+ years of experience providing excellent customer service to diverse customers. Successfully managed end-to-end reservations for over 500 clients, resulting in a 30% increase in client satisfaction scores. Seeking to bring enthusiasm and knowledge of travel industry trends as the next reservation sales agent at ABC Travel Agency.

• Booked over 500 reservations for corporate and leisure travelers daily, including airfare, car rental and hotel accommodations; achieved a 95% customer satisfaction rating.
• Compiled monthly reports to summarize total sales revenue generated from reservations while ensuring accuracy of all invoices.
• Optimized the reservation system by introducing new software programs that automated booking processes and reduced processing time by 15%.
• Processed payment transactions efficiently with zero errors in an average of 10 minutes or less per transaction; maximized profits through effective cross-selling techniques across multiple channels such as telephone calls, emails & online bookings.
• Successfully handled over 1,000 inquiries each month related to ticket changes/cancellations while maintaining high levels of professionalism throughout interactions with customers via phone calls & live chat sessions.

• Assessed customer needs and preferences to accurately book over 500 reservations per month, including flights, hotels, car rentals and other travel-related services; increased revenue by 10% in the last quarter.
• Assisted customers with questions related to their itineraries via phone or email inquiries while respecting client confidentiality at all times.
• Accurately entered customer data into reservation software systems in order to process payments for purchased travel items quickly & efficiently.
• Facilitated online booking requests from customers using web navigation tools such as HTML coding and JavaScript scripting; reduced website downtime by 30%.
• Structured customized packages according to customer budget constraints that provided an optimal combination of airfare, lodging & rental cars; saved on average $250+ per package booked compared with competitors’ rates.

• Confirmed and booked over 500 hotel reservations daily via phone, email and online channels while consistently achieving assigned sales goals of up to $1,500 per month.
• Generated an average of 10% more revenue through cross-selling room upgrades and additional services such as spas, restaurants or tours for customers.
• Demonstrated excellent customer service skills by handling complaints efficiently and promptly resolving any issues related to bookings; successfully increased customer satisfaction ratings from 78% to 90%.
• Introduced a new system that automated the reservation process which resulted in improved accuracy rates by 65%.
• Diligently monitored occupancy levels on a daily basis ensuring availability of rooms during peak season periods; achieved 100% occupancy rate 4 months consecutively due to proactive management techniques employed.

• Achieved an average of 30% increase in reservations sales by introducing customer loyalty programs.
• Represented the company professionally and courteously when communicating with customers over the phone, via email or through social media platforms to book their travel plans; successfully handled 500+ inquiries per day.
• Proficiently applied various methods to detect fraudulent activities while processing payments for reservation services, preventing potential losses of $10,000+.
• Streamlined operational processes by troubleshooting existing software issues and suggesting new technologies that improved customer service standards by 25%.
• Spearheaded projects on developing marketing strategies aimed at increasing booking rates from both domestic & international markets, leading to a 15% surge in revenue within 6 months.

• Reconciled over 500+ reservations daily, ensuring accuracy of customer information and payment details while minimizing errors to below 5%.
• Expedited the booking process for 300 customers a day from an average 45 minutes to 15 minutes; improved overall efficiency by 30%.
• Reduced no-shows and late cancellations significantly (by 20%) through proactive follow-up calls with customers prior to their arrival date.
• Resourcefully assisted guests in finding last minute accommodations during peak season without compromising on quality standards or service levels; achieved 90% satisfaction rate among all clients served.
• Upsold additional services such as car rentals, restaurant bookings and airport transfers on over 200 calls each day, increasing total sales revenue by $5000 in one quarter alone.

• Cross-sold travel packages to over 300 customers per month, resulting in an additional $2,500 in sales revenue.
• Coordinated reservations for several large-scale conferences and events of up to 500 people; achieved 98% customer satisfaction rate on all bookings.
• Mentored 3 junior reservation agents by providing training sessions on the use of computerized booking software and best practices when dealing with customers inquiries/complaints; improved team productivity by 15%.
• Consistently maintained accuracy levels above 95% when preparing travel documents such as hotel & flight itineraries, rental car vouchers and traveler profiles from online systems like Sabre or Apollo GDSs (Global Distribution Systems).
• Developed promotional campaigns targeting corporate clients which resulted in a 10% increase of repeat business within 6 months time frame.

• Resolved customer inquiries, complaints and requests in a timely manner; successfully remedied over 100 customer issues with 90% satisfaction rate.
• Competently answered incoming calls from customers regarding availability of rooms, rates and hotel services; provided detailed information to help close deals worth $15K+ each month.
• Scheduled reservations for guests online and by telephone; achieved an average response time of 8 minutes or less on all bookings processed within the last 6 months.
• Participated in weekly marketing campaigns aimed at increasing visitor numbers during shoulder season periods; boosted occupancy levels by 14%.
• Prepared weekly reports detailing booking trends & patterns which were used to determine staff scheduling needs & forecast future sales trends accurately.

High School Diploma
Educational Institution XYZ
Nov 2011

Certified Reservations Sales Agent
American Society of Travel Agents
May 2017