Patient Coordinator Resume Guide

Patient coordinators are responsible for scheduling and coordinating appointments for patients. They work with insurance companies to ensure that patients receive the care they need and track patient progress. Patient coordinators also provide support to patients and families by answering questions and providing resources.

You have the perfect mix of people skills and organization abilities to excel in a patient coordinator role. However, hiring managers at medical facilities don’t know who you are or what you can do. Writing an impactful resume is the best way to introduce yourself and grab their attention.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

Patient Coordinator Resume

Table of Contents

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Patient Coordinator Resume Sample

Alysa Wolff
Patient Coordinator

[email protected]
312-052-2623
linkedin.com/in/alysa-wolff

Summary

Committed patient coordinator with 6 years of experience in a medical setting. Track record of increasing patient satisfaction ratings by 35% at XYZ while maintaining high-quality standards. Demonstrated ability to work well under pressure and juggle multiple tasks simultaneously. Experienced in handling sensitive patient information with the utmost confidentiality.

Experience

Patient Coordinator, Company ABC
Tampa, Jan 2018 – Present

  • Accurately maintained patient files and ensured that all pertinent information was up to date, which resulted in more efficient patient care.
  • Actively advocated for patients by communicating their needs to the healthcare team and working to ensure that they received the best possible care.
  • Formulated individualized treatment plans for patients in coordination with doctors and other members of the healthcare team, taking into account each patient’s unique situation and needs.
  • Achieved high levels of patient satisfaction by providing excellent customer service and going above and beyond to meet patients’ needs.
  • Participated in continuing education courses related to patient care in order to stay up-to-date on best practices.

Patient Coordinator, Company XYZ
Roseville, Mar 2012 – Dec 2017

  • Compiled patient data from various sources and entered it into the hospital’s database, ensuring that all information was up-to-date and accurate.
  • Streamlined patient scheduling by developing a new system that reduced waiting times by an average of 30 minutes per patient.
  • Substantially increased the efficiency of the patient coordination department by implementing new processes and procedures.
  • Tracked patients’ progress throughout their treatment and provided updates to their families on a regular basis.
  • Reorganized the patient coordination department to improve communication between different teams and departments.

Skills

  • Healthcare
  • Time Management
  • Event Planning
  • Data Entry
  • Teamwork
  • Medical Terminology
  • Healthcare Management
  • Hospitals

Education

Bachelor of Science in Health Administration
Educational Institution XYZ
Nov 2011

Certifications

Certified Patient Coordinator
American Association of Healthcare Administrative Management
May 2017

1. Summary / Objective

Your resume summary should be a brief overview of who you are as a professional and, more specifically, what makes you the perfect candidate for the patient coordinator role.

In your summary, you could mention your experience working in fast-paced medical environments, coordinating multiple patients’ schedules at once, and utilizing strong interpersonal skills to build relationships with patients.

Below are some resume summary examples:

Talented patient coordinator with more than five years of experience working in medical practices and hospitals. In previous roles, increased patient satisfaction ratings by 11% due to excellent customer service skills. Proven ability to reduce missed appointments by 23%. Seeking a position as a patient coordinator at ABC Medical Center where I can use my skills to provide top-notch patient care.

Seasoned patient coordinator with 5+ years of experience in a medical setting. Managed up to 50 patients daily, ensuring that all appointments were scheduled and rescheduled as needed. Communicated directly with insurance companies to verify coverage and benefits. Acted as a liaison between patients, families, physicians, and staff.

Reliable patient coordinator with 3 years of experience handling administrative duties in a medical office. Seeking to leverage organizational skills and knowledge of HIPAA compliance to support the patient care team at ABC Hospital. In previous roles, increased patient satisfaction scores by 15% via improved coordination between doctors and patients.

Hard-working and detail-oriented patient coordinator with 4+ years of experience in healthcare administration. Seeking to leverage extensive knowledge of medical billing and coding, insurance reimbursement policies, and HIPAA regulations to streamline operations at XYZ Clinic. At ABC Medical Center, increased patient satisfaction scores by 15% through proactive coordination of appointments and follow-up care.

Energetic and detail-oriented patient coordinator with 7+ years of experience managing patient scheduling, medical records, and insurance verification for a busy OB/GYN office. Seeking to leverage organizational skills to streamline efficiency at ABC Women’s Health Center. In previous roles increased appointment availability by 21% and decreased no-show rate by 17%.

Detail-oriented patient coordinator with 4+ years of experience in medical office administration. Proven ability to streamline operations and increase patient satisfaction by implementing innovative solutions. Seeking to leverage background in healthcare industry best practices to contribute to the ABC team. At XYZ, decreased patient wait times by 35% on average through process improvements.

Amicable and detail-oriented patient coordinator with 3+ years of experience handling administrative duties in a busy medical practice. Proven ability to juggle multiple tasks while maintaining a high level of accuracy and professionalism. In previous roles, increased patient satisfaction scores by 17% due to outstanding customer service skills. Hoping to continue providing excellent support as the next patient coordinator at ABC Family Practice.

Professional patient coordinator with experience in customer service, medical office administration, and insurance billing/coding. I am seeking a position that will allow me to utilize my organizational skills in order to contribute to the efficiency of a medical practice. In my previous role as a patient coordinator at XYZ Medical Center, I was responsible for greeting patients, scheduling appointments, verifying insurance coverage, and collecting payments.

Proficient patient coordinator with 5+ years of experience managing patient schedules, collecting data, and maintaining records. In previous roles increased patient satisfaction rates by 15% due to effective communication and coordination with insurance providers. Seeking a position at ABC Clinic where I can use my skills to streamline operations and improve the patient experience.

2. Experience / Employment

In the experience/employment/work history section, you provide details about the roles you have held in the past. This section should be written in reverse chronological order, which means your most recent job is at the top of the list.

When describing what you did in each role, use bullet points. This will make it easier for the reader to understand and absorb what you are saying. When writing out each point, try to include specific information about what you did and any results that were achieved.

For example, rather than simply stating “Scheduled patient appointments,” you could say “Successfully scheduled over 50 patient appointments per day using an online scheduling system.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

  • Coordinated
  • Scheduled
  • Arranged
  • Organized
  • Monitored
  • Tracked
  • Assisted
  • Guided
  • Supported
  • Advocated
  • Encouraged
  • Promoted
  • Facilitated
  • Participated
  • Researched

Other general verbs you can use are:

  • Achieved
  • Advised
  • Assessed
  • Compiled
  • Demonstrated
  • Developed
  • Expedited
  • Formulated
  • Improved
  • Introduced
  • Mentored
  • Optimized
  • Prepared
  • Presented
  • Reduced
  • Reorganized
  • Represented
  • Revised
  • Spearheaded
  • Streamlined
  • Structured
  • Utilized

Below are some example bullet points:

  • Demonstrated exceptional customer service by greeting and interacting with patients in a warm, friendly manner.
  • Arranged appointments for over 500 patients per month, ensuring that they were seen in a timely fashion and minimizing wait times.
  • Diligently followed up with patients after their appointments to ensure that they were satisfied with the care received and addressed any concerns promptly.
  • Utilized an electronic health records system to keep track of patient information, schedule appointments and send reminders for upcoming appointments.
  • Spearheaded the implementation of a new online scheduling system that reduced appointment wait times by 30%.
  • Developed and implemented new patient intake procedures which shortened wait times by 15%.
  • Researched and compiled a list of over 100 resources for patients with chronic illnesses.
  • Assisted patients with scheduling appointments, transportation, and insurance paperwork.
  • Encouraged patients to take an active role in their health through diet, exercise, and positive thinking.
  • Reliably arrived to work on time and prepared to handle a high volume of patient inquiries each day.
  • Facilitated smooth patient care by managing and coordinating all aspects of their medical appointments, treatments and follow-ups.
  • Represented the interests of patients in interactions with doctors, nurses, insurance companies and other health care providers.
  • Supported patients and their families by providing emotional guidance and practical advice throughout their healthcare journey.
  • Organized patient records, medication schedules and appointments to ensure that everything ran smoothly and efficiently.
  • Proficiently used various software programs to manage patient data, create reports and keep track of important information.
  • Competently coordinated patient care and schedules for a medical team of 15 doctors, 10 nurses and 5 administrative staff.
  • Structured the daily workflow for the entire team to ensure that all patients were seen in a timely manner; prepared and revised the schedule as needed on a weekly basis.
  • Demonstrated excellent organizational skills in managing patient files, paperwork and records; lowered average processing time per file by 20%.
  • Adept at handling customer inquiries and complaints regarding appointments, test results, billing etc.; successfully resolved an average of 10 issues per day.
  • Maintained up-to-date knowledge of insurance policies and coverage requirements; helped patients to understand their coverage and find ways to reduce out-of-pocket costs where possible.
  • Introduced new patient registration process that reduced wait times by 15 minutes on average.
  • Promoted the use of online appointment scheduling to over 500 patients, increasing appointments booked by 17%.
  • Confidently explained insurance coverage and billing procedures to patients and families.
  • Scheduled follow-up appointments for discharged patients and ensured all scheduled appointments were attended with a 93% show rate.
  • Presented educational seminars on health maintenance and disease prevention to community groups twice a month.
  • Guided patients through the healthcare system, providing them with information and support to ensure they received the best possible care.
  • Efficiently coordinated appointments and follow-ups with specialists, hospitals, and other medical facilities; managed patient records and updated case files on a daily basis.
  • Assessed patients’ needs and advised them on different treatment options available; helped them make informed decisions about their care.
  • Advised patients on lifestyle changes that could improve their health outcomes; provided emotional support to patients dealing with chronic or terminal illnesses.
  • Monitored patient progress over time, keeping track of important milestones such as weight loss/gain, blood pressure levels, medication adherence etc.; reported any changes or concerns to the attending physician.
  • Expedited patient care by managing and coordinating appointments, tests, procedures and surgeries with doctors, nurses, hospitals and patients.
  • Improved patient satisfaction rates by proactively addressing concerns and complaints in a timely manner.
  • Reduced waiting times for appointments by 10% on average through effective scheduling of staff and resources.
  • Effectively communicated with patients, families, doctors and hospital staff to ensure that all parties were updated on the latest information regarding their care.
  • Mentored new patient coordinators in best practices for managing patient schedules, handling customer inquiries and maintaining efficient operations.

3. Skills

The skills required for a patient coordinator position will vary depending on the employer. However, some essential skills that are often required include excellent communication and interpersonal skills, organization and time management skills, and being able to multitask.

It is important to tailor the skills section of your resume to each job you apply for so that your qualifications stand out. This is especially true if the employer uses an applicant tracking system (ATS), which is a computer program that scans resumes for specific keywords before passing them on to human reviewers.

In addition to just listing your skills in this section, you should also discuss them in more detail elsewhere in your resume, such as in the summary or experience sections.

Below is a list of common skills & terms:

  • Appointment Scheduling
  • CPR Certified
  • Clinical Research
  • Communication
  • Customer Satisfaction
  • Data Entry
  • EMR
  • Event Planning
  • HIPAA
  • Healthcare
  • Healthcare Management
  • Hospitals
  • Inventory Management
  • Medical Billing
  • Medical Records
  • Medical Terminology
  • Office Administration
  • Patient Education
  • Patient Safety
  • Team Leadership
  • Teamwork
  • Time Management

4. Education

Including an education section on your resume depends on your experience. If you have just graduated and have no prior experience, it will be beneficial to mention your education below your objective statement. However, if you been working in the field for years and want to showcase your extensive experience, omitting the education section is perfectly fine.

If you do include an education section, simply list where you went to school and what degrees or certification you have earned that are relevant to the patient coordinator job you are applying for. Examples include “Bachelor of Science in Health Administration” and “Medical Billing & Coding Certification.”

Bachelor of Science in Health Administration
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications demonstrate to potential employers that you have the skills and knowledge required for a given role. This can help you stand out from other candidates, as it shows that you are willing to invest in your professional development.

If you have any relevant certifications, include them in this section of your resume.

Certified Patient Coordinator
American Association of Healthcare Administrative Management
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Alysa Wolff, this would be Alysa-Wolff-resume.pdf or Alysa-Wolff-resume.docx.

7. Cover Letter

Writing a cover letter is an opportunity to show your personality and give more insight into who you are as a professional. It should be made up of 2 to 4 paragraphs, with each one focusing on a different key point.

Including a cover letter along with your resume is not always required, but it’s generally seen as good practice. Not only does it give you the chance to elaborate on your qualifications, but it also allows you to express why you’re passionate about the role you’re applying for.

Below is an example cover letter:

Dear Thaddeus,

I am writing to apply for the Patient Coordinator position at XYZ Hospital. I am a medical professional with more than 10 years of experience in patient care and coordination, and I possess the skills and attributes that are essential for success in this role.

In my current position as a Patient Coordinator at ABC Clinic, I oversee all aspects of patient care, from scheduling appointments to coordinating insurance benefits. I have developed strong relationships with patients, families, and staff members, and I am known for my compassionate nature and ability to provide exceptional customer service. In addition, I have a proven track record of reducing wait times and increasing patient satisfaction scores.

I am confident that I can bring the same level of dedication and excellence to XYZ Hospital as your Patient Coordinator. In addition to my clinical experience, I have a Bachelor’s degree in Healthcare Administration, which has given me the knowledge necessary to effectively manage all aspects of patient care. My interpersonal skills are outstanding, and I am able to build rapport quickly with both patients and staff members.

I would welcome the opportunity to meet with you soon so that we can discuss how my qualifications can benefit your hospital. Thank you for your time; please do not hesitate to contact me if you have any questions or need additional information about my background or qualifications.

Sincerely,

[Your name]

Patient Coordinator Resume Templates

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