Professional Services Engineer Resume Guide

Professional services engineers provide technical assistance to customers and help them deploy, configure, maintain and troubleshoot their products. They work closely with the customer to ensure they are getting maximum value from the product while also providing feedback that can be used for product improvements.

Your engineering skills are unparalleled, and any company in the professional services industry would be lucky to have you. But potential employers don’t know who you are yet. To make them aware of your talents, create a resume that stands out from the crowd.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Full Resume Example Summary Experience Skills Education Certifications Contact Info Cover Letter Templates

Professional Services Engineer Resume Sample

Milford Heller
Professional Services Engineer

[email protected]
653-820-7740
linkedin.com/in/milford-heller

Summary

Determined professional services engineer with 10+ years in the software industry. At XYZ, managed over 30 customer accounts and provided technical support solutions to a wide range of customers. Possess strong knowledge of programming languages and cloud-based infrastructure technologies such as AWS, Azure, Office 365 etc., as well as experience in Linux/Unix administration. Proven ability to work independently or collaboratively within cross functional teams to deliver successful outcomes for clients.

Experience

Professional Services Engineer, Employer A
Newark, Jan 2018 – Present

Facilitated successful implementation of professional services engineering solutions for 200+ clients, resulting in a 10% improvement in customer satisfaction levels.
Structured and documented processes to onboard new clients, streamlining the integration process by 20%.
Accurately configured hardware and software components within client networks while troubleshooting any technical issues; reduced downtime from 2 days to 3 hours on average.
Mentored junior engineers on best practices for managing large-scale projects as well as compliance with industry standards; trained 15 colleagues over 6 months period leading up to successful product launches & deployments.
Developed comprehensive user guides and FAQs which enabled customers to quickly resolve 50% of their queries without having to contact support staff.

Professional Services Engineer, Employer B
Palmdale, Mar 2012 – Dec 2017

Installed and upgraded over 200 servers for 20+ clients, ensuring all hardware and software worked properly to meet their business requirements.
Developed a new system architecture roadmap that increased performance by 40% and reduced downtime incidents by 25%.
Successfully migrated data from legacy systems to modernized platforms without any disruption of service or loss of information; awarded Employee of the Month in recognition of excellence in this project.
Reorganized existing infrastructure networks across 6 locations, streamlining operations & saving $15,000 annually on IT maintenance costs with no drop in customer satisfaction ratings.
Automated backup processes to reduce manual labor time spent on system recovery tasks by 75%; implemented cost-effective solutions resulting in an estimated savings of $10K/year on operational expenses.

Skills

Networking
System Administration
Troubleshooting
Technical Support
Database Management
Cloud Computing
Security
Automation

Education

Bachelor of Science in Computer Engineering
Educational Institution XYZ
Nov 2011

Certifications

Certified Professional Services Engineer
CPSE Certification Program
May 2017

Related Resume Examples

All Examples

1. Summary / Objective

A resume summary or objective is the first thing a potential employer will read, so it’s important to make sure you get their attention. As a professional services engineer, your summary should highlight your technical expertise and customer service skills. You could mention any certifications or specializations you have in this field as well as how many years of experience you have providing IT support and troubleshooting complex issues for clients.

Below are some resume summary examples:

Reliable Professional Services Engineer with 5+ years of experience in the IT industry. Expert at analyzing customer needs and developing innovative solutions to address them. Skilled in troubleshooting, system design, implementation, maintenance/support services as well as technical training for customers. Track record of consistently high service ratings from clients. Committed to providing excellent customer service and helping organizations reach their goals quickly and cost-effectively.

Talented professional services engineer with 7+ years of experience implementing and customizing complex software solutions. Possess advanced technical knowledge in various platforms and systems, including Windows Server 2008/2012, SQL Server 2012/2016, Azure Cloud Computing Platforms, Visual Studio. NET Framework. Seeking to join ABC Tech’s Professional Services team as a Senior Engineer to provide cost-effective technology solutions for clients worldwide.

Seasoned professional services engineer with 8+ years of experience providing technical support, troubleshooting hardware and software issues, and creating customized solutions for a variety of clients. Proven track record in delivering timely and cost-effective resolutions to customer service inquiries. Looking to join ABC Tech as their next professional services engineer to help maximize efficiency in the organization’s clientele operations.

Amicable and highly experienced professional services engineer with 7+ years of experience installing, configuring, and maintaining enterprise software applications. Proven track record of successfully troubleshooting issues to ensure customer satisfaction and improve their user experience. Aiming to join ABC Company’s Professional Services Team as a Senior Engineer in order to help them maximize the value clients get from their products.

Driven professional services engineer with 8+ years of experience providing enterprise-level technical support for Fortune 500 companies. Skilled in developing and executing hardware/software solutions to meet customer requirements, as well as troubleshooting complex system issues. Seeking a role at ABC Company that will allow me to leverage my knowledge of networking protocols, server architectures, and cloud technologies.

Detail-oriented professional services engineer with 5+ years of experience providing top-level technical and customer support. Proven track record in successful resolution of complex problems and implementation of innovative solutions. At XYZ, developed a unique training program to improve the success rate by 20%. Skilled at troubleshooting hardware/software issues, creating user guides, and using various diagnostic tools.

Well-rounded Professional Services Engineer with 5+ years of experience in designing, building, and deploying solutions for both on-premise and cloud environments. Skilled at working closely with clients to understand their needs and deliver customized solutions that meet or exceed expectations. Proven track record of successful implementations across numerous industries including healthcare, finance, retail & ecommerce.

Energetic and experienced professional services engineer with 5+ years of experience providing technical support and expertise to customers. Adept at troubleshooting, problem solving, and implementing solutions in a timely manner. Seeking an opportunity to join ABC Tech as a Professional Services Engineer where I can utilize my skills and knowledge to help ensure customer success.

2. Experience / Employment

In the experience section, you should provide details on your employment history. It should be written in reverse chronological order, with the most recent job listed first.

Stick to bullet points for this section; doing so allows the reader to quickly take in what you have said. When writing out each point, think about the specifics of what you did and any results that were achieved because of it.

For example, instead of saying “Provided technical support,” say something like “Resolved customer inquiries via phone/email within 24 hours resulting in a 98% satisfaction rate.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

Installed
Configured
Monitored
Troubleshot
Analyzed
Resolved
Upgraded
Documented
Implemented
Optimized
Automated
Tested
Debugged
Trained
Supported

Other general verbs you can use are:

Achieved
Advised
Assessed
Compiled
Coordinated
Demonstrated
Developed
Expedited
Facilitated
Formulated
Improved
Introduced
Mentored
Participated
Prepared
Presented
Reduced
Reorganized
Represented
Revised
Spearheaded
Streamlined
Structured
Utilized

Below are some example bullet points:

Participated in the development of over 50 software products, and maintained close communication with project stakeholders to ensure their timely delivery.
Analyzed customer requests for product enhancements and bug fixes, providing regular reports on project progress and estimated completion dates.
Improved user experience by quickly resolving technical issues reported within a 24-hour window; decreased service downtime from 10% to less than 5%.
Reliably configured hardware systems such as servers, switches & routers according to established protocols; simplified network troubleshooting processes by 20%.
Reduced repair costs associated with faulty components/equipment by 30%, through proactive maintenance practices including preventive diagnostics & repairs when necessary.

Advised over 200 corporate clients on the implementation of IT systems and services, ensuring that customer needs were met while minimizing cost-per-service by 20%.
Confidently identified technical issues with over 75 network components each week and conducted repairs in a timely manner to ensure maximum system uptime; reduced client downtime rate by 15%.
Prepared detailed documentation for complex IT projects and established processes & procedures to enhance overall service delivery quality across all departments, resulting in an increase in customer satisfaction ratings of 25%.
Achieved 100% successful installations of new hardware devices within given timelines as well as preventive maintenance tasks ahead of schedule; improved efficiency rates by 10%.
Troubleshot both software / hardware related problems quickly using problem solving skills acquired through 5+ years experience working with various platforms such as Windows/macOS/Linux, etc.

Utilized technical knowledge to expedite professional services projects, resulting in the successful completion of 20+ technical implementations within budget and ahead of schedule.
Represented company at customer meetings, ensuring that clients were kept up to date on progress and regularly updated with changes; established a 97% client satisfaction rating for all services rendered.
Expedited troubleshooting processes by 30%, reducing response time from initial problem detection to resolution by an average 1 hour per incident; reduced lost productivity hours due to system downtime by 15%.
Supported 5+ engineering teams as Project Lead during critical deployments, providing guidance when needed and managing conflict resolution between stakeholders for better project outcomes overall.
Efficiently documented service delivery process improvements which increased employee efficiency across multiple departments by 25%; streamlined workflow procedures saving 35 hours per week in labor costs over 6 months period.

Tested, installed, and maintained network systems for over 400 corporate clients; reduced system downtime by 25%.
Coordinated with other engineers to provide 24/7 technical support services while troubleshooting complicated IT issues within a timely manner.
Spearheaded the design of new server infrastructures and data storage solutions that improved response time by 30% and prevented outages during peak usage times.
Actively collaborated with internal stakeholders in order to evaluate client requirements, develop service plans, manage workloads, and complete projects on schedule or ahead of timeline projections (+20%).
Assessed customer feedback on professional services rendered resulting in an overall satisfaction rating increase from 85-90%.

Optimized service performance for 500+ clients by formulating efficient technical solutions and configuring systems to meet their needs, resulting in a 10% reduction of service downtime.
Formulated comprehensive preventive maintenance plans that reduced operational costs by $4,000 within the first quarter of implementation.
Configured complex network systems according to customer specifications while ensuring security protocols were strictly followed at all times.
Revised existing hardware and software procedures across various departments to improve system reliability; improved service efficiency rates by 15%.
Thoroughly troubleshot any issues with integrated systems or components using best practices and industry knowledge; successfully resolved 95% of client inquiries within 24 hours on average without external support/contractors.

Debugged and resolved over 400 customer service issues in the last year, improving response times by 70% and increasing customer satisfaction ratings by 25%.
Streamlined processes for servicing hardware, software and network systems; decreased turn-around time on installations/upgrades from 3 weeks to 2 days.
Introduced a new system automation process that reduced manual steps required for service operations by 40%, resulting in an annual cost savings of $15,000+.
Upgraded legacy technology with more modern solutions, enabling customers to benefit from faster performance speeds and improved features; increased usage of updated resources by 88%.
Consistently met monthly goals for services rendered, achieving 100% accuracy rate without any complaints or errors reported within one full calendar year.

Implemented network maintenance and troubleshooting practices for 25+ corporate clients, resulting in a 98% satisfaction rate from users.
Monitored system performance of over 1,000 client systems daily; identified and resolved issues before they caused downtime or service disruption on 23 occasions.
Independently designed tailored solutions to meet the specific needs of various customers within given deadlines; increased customer retention by 34%.
Trained 50 new staff members on best practices for installation, configuration and use of professional services products; reduced average learning time per person by 4 hours.
Compiled detailed reports regarding technical support incidents involving hardware/software problems as well as other customer inquiries; improved response times by 38%.

Presented technical solutions to over 300 clients, resulting in a 20% increase in customer satisfaction ratings and revenue of $50,000.
Demonstrated advanced knowledge of professional services engineering principles when diagnosing complex problems with network systems; resolved 80+ service requests within 1 hour on average.
Resolved critical system issues for high-profile customers using innovative problem solving techniques that improved issue resolution time by 25%.
Effectively managed server maintenance schedules for over 50 sites per month, ensuring compliance with industry regulations and minimising downtime by 40%.

3. Skills

Skill requirements will differ from employer to employer – this can easily be determined via the job advert. Organization ABC may require the candidate to have experience with Linux systems and Organization XYZ may be looking for someone who is knowledgeable about Windows.

It is essential to keep this in mind because many employers utilize applicant tracking systems which scan resumes for specific keywords, filtering out those deemed not a good match. Therefore, you want to tailor the skills section of your resume according to each job that you are applying for.

In addition, it can help if you elaborate on some of these skills in other areas such as the summary or experience sections – this will give potential employers more insight into what makes you an ideal fit for their organization.

Below is a list of common skills & terms:

Automation
Cloud Computing
Database Management
Networking
Security
System Administration
Technical Support
Troubleshooting

4. Education

Mentioning an education section on your resume is dependent on how far along you are in your career. If you recently graduated and have little to no work experience, then it would be beneficial to include an education section below your resume objective. However, if you have extensive professional services engineering experience that speaks for itself, leaving out the education section altogether may be a better option.

If including an education section is necessary or desired, try mentioning courses and subjects relevant to the job as a professional services engineer that you studied during school.

Bachelor of Science in Computer Engineering
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications are a great way to demonstrate your knowledge and expertise in a particular field. They can be especially beneficial when applying for jobs that require specific skills or qualifications.

Including any certifications you have obtained on your resume will help employers see that you are qualified for the position, as well as give them an idea of what kind of professional development courses you have taken and how up-to-date your industry knowledge is.

Certified Professional Services Engineer
CPSE Certification Program
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Milford Heller, this would be Milford-Heller-resume.pdf or Milford-Heller-resume.docx.

7. Cover Letter

Including a cover letter with your job application is a great way to make yourself stand out from the competition. It’s an opportunity for you to explain why you’re perfect for the role and provide more detail about who you are as a professional.

Cover letters typically consist of 2 to 4 paragraphs and should be kept brief but informative. They should also include information that isn’t already mentioned in your resume, such as any special skills or experience that could help set you apart from other applicants.

Below is an example cover letter:

Dear Tina,

I am writing in response to your job posting for a Professional Services Engineer. With my experience in providing technical support and training to customers, as well as my strong customer service skills, I am confident I would be an asset to your organization.

In my current position at [company name], I provide on-site and remote technical support to customers who use our software products. I also develop and deliver training courses on how to use our products effectively. In both roles, excellent communication and customer service skills are essential in order to build positive relationships with customers and help them resolve their issues.

Through my work experiences, I have developed strong analytical and problem-solving skills that enable me to quickly identify root causes of customer issues and find efficient solutions. My ability to troubleshoot complex technical problems has resulted in high levels of customer satisfaction with the support I provide. In addition, delivering effective training courses requires careful planning and preparation in order to ensure that participants understand the material covered.

I am excited about the possibility of applying my skills and experience at [company name] where I can contribute towards the success of your professional services team while providing outstanding service to your customers. Thank you for your time, and please do not hesitate to contact me if you have any questions or need any additional information from me.

Sincerely,

Milford