Inside Sales Engineer Resume Guide
Inside sales engineers are responsible for providing technical assistance to customers, developing and maintaining relationships with clients, and generating product or service sales. They use their engineering knowledge to support customer inquiries about products and services, prepare quotations for potential customers, follow up on leads generated by marketing efforts, and provide ongoing account management.
You have a talent for connecting with potential customers and closing deals. But before you can work your magic, employers need to know who you are. To get them to take notice of your inside sales engineering skills, write an eye-catching resume that stands out from the crowd.
This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.
Table of Contents
The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.
Inside Sales Engineer Resume Sample
Nolan Corwin
Inside Sales Engineer
[email protected]
165-775-1231
linkedin.com/in/nolan-corwin
Summary
Accomplished inside sales engineer with 5+ years of experience in customer service, technical support and engineering. Proven track record of success in developing new markets and increasing revenue by up to 25%. Experienced in delivering high-quality product presentations, providing technical advice on products/services and responding quickly to customer inquiries. Skilled at building strong relationships with customers while ensuring they receive the best possible service.
Experience
Inside Sales Engineer, Employer A
Shreveport, Jan 2018 – Present
- Cultivated and maintained relationships with over 150 customers, resulting in a 10% increase in annual sales revenue.
- Presented product demonstrations and new products to clients; achieved an average customer satisfaction rating of 8 out of 10 through personalized service.
- Effectively identified opportunities within existing accounts and developed strategies to target new prospects; successfully secured 20+ new commercial contracts worth $2M annually.
- Developed customized solutions for complex technical requirements, utilizing various software applications and technology tools; streamlined the delivery process by 25%.
- Improved team efficiency by creating training materials on specific engineering processes and protocols; reduced onboarding time from 4 weeks to 1 week per employee on average.
Inside Sales Engineer, Employer B
Houston, Mar 2012 – Dec 2017
- Prepared over 200 detailed quotations per month, utilizing a CRM software to track sales and upsell larger orders; improved customer satisfaction by 10% over the course of two months.
- Negotiated contracts with key clients, closing deals worth $1 million+ in total revenue within one quarter of taking on the role as an inside sales engineer.
- Facilitated effective communication between engineering teams and customers while providing technical guidance on products when needed; reduced customer inquiries by 20%.
- Consistently met daily quotas for outbound calls, emails & demos scheduled; consistently exceeded monthly targets by 15%, resulting in increased revenue from existing accounts by 25%.
- Consulted with stakeholders across multiple departments to ensure all projects were completed according to specifications and delivered on time without any issues or delays; achieved 100% project completion rate for three quarters running.
Skills
- Engineering
- MATLAB
- AutoCAD
- SOLIDWORKS
- Manufacturing
- Teamwork
- Time Management
- Team Leadership
- Mechanical Engineering
Education
Bachelor of Science in Engineering
Educational Institution XYZ
Nov 2011
Certifications
Certified Inside Sales Professional (CISP)
American Association of
May 2017
1. Summary / Objective
The summary/objective at the top of your resume should be a concise summary of who you are as an inside sales engineer. Here is where you can showcase your best qualities and accomplishments; for example, mention how many years’ experience in technical sales you have, any certifications or awards related to engineering that you possess, and what successes in customer relations/sales growth that you achieved during previous positions.
Below are some resume summary examples:
Passionate and experienced inside sales engineer with 5+ years of success in developing and executing sales strategies for complex engineering products. Seeking to bring my strong problem-solving skills, technical knowledge, and customer service experience to ABC Tech’s team as the next Inside Sales Engineer. At XYZ Inc., achieved a 45% increase in year-over-year revenue growth within 9 months by creating new relationships with clients both domestically and abroad.
Well-rounded inside sales engineer with 5+ years of experience working in a variety of technical and engineering-oriented roles, ranging from customer relationship management to product development. Looking to join ABC Tech’s team as an inside sales engineer where I can utilize my expertise in market analysis and business strategy. My previous successes include achieving 200% increase in annual revenue within the first six months at Company XYZ.
Professional inside sales engineer with 4+ years of experience providing technical and engineering expertise to customers. Proven success in uncovering customer needs, delivering innovative solutions, and building long-term relationships for ABC Company. Skilled at developing marketing campaigns, optimizing processes for efficiency, and achieving KPIs including a 15% increase in revenue from new accounts during my tenure.
Determined and driven inside sales engineer with 5+ years of experience in the technology industry. Proven track record of success and achievement, consistently exceeding targets for all key performance metrics. Skilled at working cross-functionally to build relationships with customers, partners and stakeholders. Adept at leveraging customer feedback to drive product roadmap decisions and increase revenue growth by 40%.
Diligent inside sales engineer with 8+ years of experience providing technical support and customer service to a variety of clients. Track record for building relationships, strengthening client loyalty, and exceeding revenue goals by up to 20%. Seeking to join ABC Tech as the next inside sales engineer where I can use my knowledge in engineering software solutions to increase customer satisfaction.
Seasoned inside sales engineer with over 9 years of experience in the telecommunications and IT industry. Skilled at designing custom solutions for clients, negotiating contracts, and developing long-term relationships. Consistently exceeded quarterly targets by an average of 20%. Passionate about leveraging my expertise to help ABC increase customer satisfaction while growing their market share.
Driven inside sales engineer with 5+ years of experience developing and managing relationships for a range of clients. Proven success in meeting customer needs, providing product support, and delivering high-quality service. Seeking to join ABC Technologies to leverage proven communication skills while bringing technical expertise and passion for engineering solutions.
Proficient Inside Sales Engineer with 5+ years of experience in pre-sales, sales engineering and client management. Seeking to join XYZ as an Inside Sales Engineer, leveraging my deep understanding of technology solutions in the enterprise space. At ABC I consistently exceeded monthly quotas by up to 65%, while maintaining a customer satisfaction rating of 92%.
2. Experience / Employment
In the experience section, you should provide details on your employment history. This section should be written in reverse chronological order, meaning your most recent job is listed first.
Stick to bullet points when writing this section; it makes the information easier for the reader to digest quickly. When stating what you did, try and include quantifiable results where possible. For example, instead of saying “Generated leads,” you could say “Developed a lead-generation strategy that resulted in an average of 10 qualified leads per month.”
To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:
- Generated
- Negotiated
- Prospected
- Analyzed
- Presented
- Developed
- Cultivated
- Managed
- Monitored
- Resolved
- Collaborated
- Upsold
- Consulted
- Educated
- Closed
Other general verbs you can use are:
- Achieved
- Advised
- Assessed
- Compiled
- Coordinated
- Demonstrated
- Expedited
- Facilitated
- Formulated
- Improved
- Introduced
- Mentored
- Optimized
- Participated
- Prepared
- Reduced
- Reorganized
- Represented
- Revised
- Spearheaded
- Streamlined
- Structured
- Utilized
Below are some example bullet points:
- Reduced customer onboarding time by 40% through quickly creating and delivering accurate quotations for complex projects.
- Educated over 200 customers on technical product specifications, helping them to find the most suitable solution for their needs; increased sales of premium products by 11%.
- Closed deals with 15+ new clients each month, maintaining a successful track record in achieving quarterly sales targets up to 10%, exceeding expectations consistently.
- Accurately maintained customer order records and processed payments within 48 hours using CRM software while adhering to company policies at all times; received positive feedback from clients regarding prompt delivery of orders.
- Expedited project completion timelines by coordinating resources between multiple departments (engineering/manufacturing/logistics) and streamlined operations processes resulting in 25% increase in efficiency levels across the board.
- Coordinated sales engineering activities for a team of 8, driving sales growth by 25% and ensuring that customer service targets were achieved.
- Mentored junior sales engineers on product features & mechanics, leading to an increase in the efficiency of their operations by 50%.
- Resolved technical problems experienced by customers when using company products; decreased customer complaints from 15 per week to just 3 over a period of 6 months.
- Compiled detailed reports outlining current trends in the industry as well as competitor analysis data which enabled management to make more informed decisions about product placement strategies – resulting in revenue increases of $200k annually.
- Meticulously maintained databases with up-to-date information related to customer orders and inquiries; improved responsiveness time for queries by 20 hours per month on average while reducing response errors rate down to 5%.
- Actively prospected to establish over 200 new business relationships and achieved a sales revenue growth of 17% in the last quarter.
- Structured customized product presentations, leveraging insights from customer feedback surveys to effectively upsell products and services.
- Monitored customer accounts, proactively identifying opportunities for expansion into adjacent markets; increased average account value by $5,000 in 6 months.
- Revised existing processes to improve order accuracy rate by 25%, resulting in enhanced customer satisfaction ratings across all channels (phone/email/in-person).
- Developed comprehensive training materials for inside sales teams on best practices related to client acquisition and retention strategies; reduced onboarding time for new hires by 50%.
- Generated an average of $75,000 in sales each month by strategically managing and upselling to over 150 existing customers.
- Advised customers on the technical aspects of product specifications and features; successfully closed 10+ deals through this method within a 3-month period.
- Competently read engineering drawings for customer orders, identified potential manufacturing issues ahead of time, thereby reducing production costs by 15%.
- Assessed customer needs regarding products and services offered; developed tailored solutions based on their unique requirements that resulted in an 18% increase in repeat business from clients with annual contracts worth >$200K+.
- Utilized CRM software to track leads & accounts daily; effectively followed up with new prospects via phone calls & email blasts leading to a 20% growth in deal closures compared to last year’s figures.
- Formulated and implemented technical sales strategies that increased product revenue by 15% within 3 months.
- Reorganized and streamlined the inside sales process, resulting in a 20% reduction of customer lead times and an 8 hour decrease in weekly workloads for team members.
- Resourcefully identified customer needs then proposed relevant solutions to meet those needs; successfully closed over 10 deals with major accounts worth $100K+.
- Collaborated with cross-functional teams on product launches, marketing campaigns, promotional activities and other initiatives to grow brand awareness among targeted audiences.
- Introduced new services that enabled customers to order products online at lower rates; generated additional income of $50K+ annually from this endeavor alone.
- Managed the entire sales process for over 30 engineering clients, increasing sales revenue by $120,000 annually.
- Efficiently responded to customer inquiries via phone and email, resolving any product-related issues with a 95% satisfaction rate.
- Represented the company at various trade shows and conferences across the country; generated 40+ leads through face-to-face interactions with potential customers within 3 months of attending each event.
- Achieved an average closing success rate of 84%, setting new records in terms of both closed deals and total contracts signed per month from April 2020 onwards; earned recognition as top performer in July 2020 for exemplary performance during peak season demands.
- Demonstrated advanced knowledge about products & services when providing technical support to internal & external stakeholders; successfully answered 78 out of 80 questions posed in industry certification exam related to inside sales engineering practices.
- Independently addressed customer inquiries regarding product features, availability and pricing to achieve a 20% increase in sales.
- Optimized existing processes for generating leads through cold calling and email campaigns; resulting in an additional 10 new accounts over the course of 6 months.
- Participated in conferences, webinars and other industry events to stay up-to-date with market trends, products & services; networked with 200+ professionals within the sector while representing company brand & values.
- Spearheaded successful negotiations between clients & vendors which resulted in cost savings of $5K per quarter on average for projects lasting 3+ years each time period.
- Upsold premium features to 50+ customers every month by providing tailored solutions that met their individual requirements at competitive prices – increased revenue by 25%.
3. Skills
Even though two organizations are hiring for the same role, the skillset they want an ideal candidate to possess could differ significantly. For instance, one may be on the lookout for an individual with knowledge of CAD software and the other may be looking for someone with experience in customer service.
That’s why it is important to tailor your skills section to each job you are applying for. This will ensure that any applicant tracking system used by the employer can pick up on relevant keywords, which increases your chances of getting noticed.
You should also discuss these skills in more detail throughout other sections such as summary or work experience – this gives employers a better understanding of how they apply to you specifically.
Below is a list of common skills & terms:
- Account Management
- AutoCAD
- Automation
- Business Development
- CAD
- Communication
- Continuous Improvement
- Contract Negotiation
- Data Analysis
- Electronics
- Engineering
- HVAC
- Lean Manufacturing
- MATLAB
- Manufacturing
- Mechanical Engineering
- Problem Solving
- Process Improvement
- Product Development
- Project Engineering
- Project Planning
- SOLIDWORKS
- Sales Operations
- Team Leadership
- Teamwork
- Technical Support
- Time Management
- Troubleshooting
- Windows
4. Education
Including an education section on your resume will depend on how far along you are in your career. If you just graduated and have no work experience, mention it below your resume objective. However, if you have significant sales engineering experience to showcase, omitting the education section is perfectly fine.
If an education section is included, try to list courses and subjects related to the inside sales engineer role for which you are applying.
Bachelor of Science in Engineering
Educational Institution XYZ
Nov 2011
5. Certifications
Certifications demonstrate to a potential employer that you have the necessary skills and knowledge required for the job. They also show that you are dedicated to your profession, as certifications often require significant time and effort in order to obtain them.
If any of your certifications are relevant or related to the position you’re applying for, make sure they appear prominently on your resume so employers can see how qualified you are for their opening.
Certified Inside Sales Professional (CISP)
American Association of
May 2017
6. Contact Info
Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.
You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.
Finally, name your resume file appropriately to help hiring managers; for Nolan Corwin, this would be Nolan-Corwin-resume.pdf or Nolan-Corwin-resume.docx.
7. Cover Letter
Submitting a cover letter is an important part of the job application process. It is a document that provides more detail than what can be included in your resume, as well as adding personality and allowing you to explain why you are the perfect fit for the role.
Typically cover letters are made up of 2-4 paragraphs, with each one focusing on different aspects such as qualifications, experience or personal traits. Writing a compelling cover letter could be just what sets you apart from other applicants and helps employers understand why they should hire you!
Below is an example cover letter:
Dear Eunice,
I am writing to apply for the position of Inside Sales Engineer at XYZ Corporation. I am a sales engineer with 5+ years of experience working in fast-paced, high-pressure environments. My skills in relationship building, customer service, and technical support make me confident that I would be a valuable asset to your team.
In my current role as an inside sales engineer at ABC Corporation, I provide technical support and assistance to customers throughout the United States and Canada. I have developed strong relationships with customers and have a proven track record of providing excellent customer service. In addition, I have successfully closed deals worth millions of dollars by leveraging my engineering knowledge and understanding of customer needs.
I am excited about the possibility of joining XYZ Corporation because it is a leader in the industry and has an excellent reputation for innovation. In addition, your company’s focus on teamwork aligns with my own values. I believe that as part of your team, I could make significant contributions to the growth and success of your company.
Thank you for considering my application for this position. If you have any questions or would like more information about my qualifications, please do not hesitate to contact me at 555-555-5555 or [email address]. Thank you for your time and consideration; I look forward to hearing from you soon!
Sincerely,
Nolan